Vimat Safaris is the newest and a fast growing luxury Destination Management Company (DMC) in Tanzania. It’s run by industry professionals born, bred and trained in the hospitality industry in Tanzania – no one knows this land better!, Secondly, we offer “off the beaten track” products which make us stand out. Thirdly, small personalized operations ensure complete customer satisfaction thus guarantees repeat business and a strong brand. Lastly, our contact database in East Africa with suppliers & other stakeholders ensures, the best competitive rates thus offering value for money to our clients.
The Team
A team of experienced versatile professionals led by Vincent Matari whose knowledge and experience spanning over 15 years ensures prompt and detailed response to all enquiries. Our resolve is to turn-around all requests within 24 hours; not losing sight of the personal touch to all requests and providing as much information as need may be. Given our contact database & rapport built over the years with suppliers, we offer ‘value for money’ safari holiday products to our esteemed clients.
Transportation
• All safari departures generally use Micro Buses or 4×4 Land Cruisers/Land Rovers and are driven by experienced driver/guides having certification from the Tanzania Professional Safari Guides Association coupled with extensive knowledge of the regions, flora and fauna to cater for the different interests by our clients.
• Light aircrafts are also popular in between parks and reserves.
All micro buses and 4×4 vehicles have pop-up roofs or game viewing hatch roofs and are equipped with Fridge, charging system, and first aid kit. It is advisable to come on safari with soft sided duffel bags preferably not more than two.
Customer Care
Our trained and experienced multi-lingual staff is on hand at all times to meet and assist our clients. Our friendly, helpful staff will provide an informative briefing on the itinerary with background information and ready to answer all questions. Our emphasis is to make our clients feel at home; miles away from home. We keep tabs with the clients on safari to ensure all is ok. Customer feedback is a critical activity to ensure the highest level of customer satisfaction and our team of Customer Relations Executive ensures almost 90% collection of the customer feedback questionnaire. All collected feedback questionnaires are perused and responded by the Managing Director personally – also shared with the entire team.
Round-the-Clock Service
All team members are on 24 hour call, this ensures smooth operations.
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